Simple 4 Step Claims Process


Provide your flight and airport details as accurately as possible


Add any extra passenger details and make your claim


We negotiate with the airline on your behalf


Claim is settled and you receive your compensation

Our Results So Far


Number Of Claims


Compensation Amount


Claims Settled in less
than 30 days


Claim Success Rate

Why Use Flights Delay?

No Win No Fee

If the airline doesn't pay you, we don’t charge you anything. It’s as simple as that.

Free advice on your Legal Rights

Confused about your rights? We can help. Call or email us and we'll tell you what the airlines won't.

99% Success Rate

We work with UK's reputable Lawyers to get maximum results for our customers.

400 € + in average compensation

The average successful claim is 400 € or more per passenger. Next time you'll think twice before settling for that food voucher.

Compensation Table

Flight distance Delay on arrival Compensation
Up to 1,500km 3 hours or more £226† / €250
1,500km - 3,500km 3 hours or more £361† / €400
Over 3,500km‡ 3 to 4 hours £271† / €300
Over 3,500km‡ 4 hours or more £540† / €600

‡ For distances of greater than 3,500km, for the higher amount of compensation the journey will need to have departed from an EU (European) airport and be delayed on arrival in a Non-EU airport (Such as Manchester to Diagoras.) The airline is eligible to apply a 50% flat reduction on compensation awarded if the delay was between 3 and 4 hours.

† Your claim will be settled at the Euro equivalent on the exchange rate at the time of the delay, or on the date your claim is settled (This will depend on the airline).

If your flight was delayed by more than 3 hours you are entitled by EU law to claim up to £540* from the airline responsible. The amount you receive is determined by the reason of the delay and the distance the flight travelled, irrespective of your ticket cost.

Passenger Rights As Seen On

Millions of £'s go unclaimed each year for Flight Delays

Don't hesitate, you are legally entitled compensation if you have been delayed 3 hours or more.